Privacy Policy

(Effective July 9, 2024)

Our Commitment

It is our commitment to maintain the principles of integrity and trust with respect to the protection of personal information. As part of our commitment, we will protect the privacy of personal information of employees, clients, customers and other individuals whose personal information we collect, use and disclose. We are committed to complying with British Columbia’s Personal Information Protection Act (the “Act”) and all other applicable privacy laws.

Who We Are

CDN Eldercare Franchising LTD., is the franchisor of the CDN ElderCare® network.  The CDN ElderCare franchise network is made up of independently owned and operated franchise and master franchise businesses. (each a “Franchise” and collectively, the “Network”).

Scope of Policy

This Privacy Policy explains how CDN Eldercare Franchising LTD.  and its subsidiaries, (“CDN ElderCare”, “we,” “our,” “us”) collect, use, and share Your information, including through Our digital properties on which this Privacy Policy is linked (“Site”).  This Privacy Policy applies generally to the information We collect about You as a consumer, employee or contractor, prospective employee, member of the Network, prospective member of the Network, or about another person for whom You have the legal authority to represent, such as Your family member, friend, or client. (“You,” “Your,” “Yourself”).

This Privacy Policy generally does not apply to data collected, controlled, or processed by independently owned and operated Network franchise businesses, third parties acting on behalf of Network franchises (rather than CDN ElderCare), except to the extent Your specific data has been collected by Us. Inquiries regarding any Network marketing communications, franchise Network employment or application records, or client records, must be directed to the appropriate franchise office.

This Privacy Policy does not apply to any protected health information covered by the Health Insurance Portability and Privacy Act (“HIPAA”), and its implementing regulations.  Members of the Network may maintain their own privacy notices.  Where subject to HIPAA, and members of the CDN ElderCare Network and Honor Technologies, Inc.(“Honor”) jointly provide care services, client health information is subject to the Privacy Practices.

If your data is collected, used, or shared in connection with your employment or contracting with CDN Eldercare Franchising LTD., your data is also subject to the terms of all applicable employment policies, handbooks, rules, and agreements, which will control in the event of any conflict.

If your data is collected, used, or shared in connection with your status as a member of the Network, your data is also subject to the terms of the applicable franchise agreement(s) and written requirements, which will control in the event of any conflict.

Data Minimization and Purpose Limitation

We adhere to principles of data minimization and purpose limitation, which means we collect, use, retain, and share personal information only as reasonably necessary and proportionate to achieve the purposes for which the information was collected or processed, or for other disclosed purposes compatible with the context in which the personal information was collected.

Retention Periods

We retain personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The specific retention periods for each category of personal information are as follows:

• Identifiers: Retained for the duration of your relationship with us and for a period thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
• Customer Personal Information: Retained for as long as needed to provide you with our services and for a period thereafter as required by law.
• Personal Characteristics of Protected Classes: Retained for as long as necessary to fulfill the purposes for which such information was collected and as required by law.
• Commercial Information: Retained for the duration of your relationship with us and for a period thereafter as necessary to comply with our legal obligations.
• Financial Information: Retained for as long as needed to provide you with our services and for a period thereafter as required by law
• Professional or Employment-Related Information: Retained for the duration of your employment or application process and for a period thereafter as required by law.
• Sensitive Personal Information: Retained for as long as necessary to provide the services or goods requested and for a period thereafter as required by law.
• Website/Application Interaction or Similar Network Activity: Retained for the duration of your use of our website and for a period thereafter as necessary to comply with our legal obligations.
• Biometric Information: Retained for as long as needed to fulfill the purposes for which such information was collected and for a period thereafter as required by law.
• Sensory Data: Retained for as long as necessary for quality assurance purposes and for a period thereafter as required by law.
• Health & Physical Characteristics: Retained for as long as necessary to fulfill the purposes for which such information was collected and as required by law.

General Retention Policy

We will retain and use Your Personal Information for as long as necessary to satisfy the purpose(s) for which it was collected and to comply with our legal obligations, resolve disputes, and enforce our agreements.  Once data is aggregated, de-identified, or anonymized, it may be retained for a longer period as permitted by law.

Communications Consent and Practices

By utilizing our Services or providing your information, You acknowledge and consent to the terms of this Privacy Policy. You agree not to provide us with information about any other person unless You have that person’s consent or other legal authority.

Telephone Communications

Your telephone communications with Us may be recorded or monitored for quality control purposes. By communicating with Us in this manner, You expressly consent to the recording for such purposes.

Contact Information and Communication

By providing Us with Your contact information, such as email or telephone number, You agree to be contacted by Us and by the providers we have contracted with to contact You on our behalf. This includes receiving communications by telephone call or text message at the telephone number You provided using automatic telephone dialing systems, even if You previously registered on a Do Not Call registry. We ensure that any provider we use for SMS services does not use your phone number or SMS consent for their own marketing purposes. Your consent is not a condition of purchase.

Text Messaging Consent and Communication

CDN Eldercare Franchising LTD.  offers customers the option to receive updates and promotional messages via text. By subscribing through our designated sign-up forms, you explicitly consent to receive text messages from us and our franchisees. These messages may include promotional offers, service updates, and other relevant communications. We do not share your phone number or SMS consent with third parties for their marketing purposes.

Links to Other Sites

We are not responsible for the content or the privacy policies of websites to which our website may link and our privacy policy does not apply to those websites. These other websites may send their own cookies to users, collect data, or solicit personal information. Please keep in mind that whenever you give out personal information online (for example, via message boards or chat lines), that information can be collected and used by people you don’t know. While we strive to protect our clients’ personal information, we cannot guarantee the security of any information you disclose online, you disclose such information at your own risk.

Our Commitment to Children’s Privacy

Protecting children’s privacy is especially important to us. It is our policy to comply with applicable laws. We recommend that children ask a parent for permission before sending personal information to us or to anyone else online.

Revisions to this Policy

To ensure that this Policy is up to date and complies with the Act, we reserve the right to make changes, which will become effective 30 days following our providing notice thereof.